FAQ's

FAQ (Frequently Asked Questions)

### FAQ for Blinkberlin.com

1. About Blinkberlin.com


- Q : What is Blinkberlin.com?
- A: Blinkberlin.com is an online shop offering a wide range of products, from electronics to household goods, fashion accessories and much more.

2. Orders


- Q : How do I place an order?
- A: To place an order, simply select the products you want, add them to your basket, and follow the payment and delivery instructions at the checkout.

3. Payment and security


- Q: What methods of payment are accepted?
- A: We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options.

- Q: Is it safe to pay online at Blinkberlin.com?
- A: Yes, the security of your information is our priority. We use advanced encryption technologies to protect your payment details.

4. Shipping and Delivery


- Q: What are the delivery times?
- A: Delivery times vary depending on the destination and type of product. They are generally indicated on the product page and when the order is finalised.

5. Returns and refunds


- Q: How can I return a product?
- A: If you are not satisfied with your purchase, you can return it under the conditions stipulated in our returns policy, which is available on our website.

6. Customer support


- Q: How can I contact customer support?
- A: For any questions or assistance, please send an e-mail to lisa@blink-berlin.com. Our support team will be happy to help you.

7. User Accounts


- Q: How do I create an account on Blinkberlin.com?
- A: You can create an account by clicking on "Register" at the top of our home page and following the instructions.

8. Offers and Promotions


- Q: Where can I find the latest offers and promotions?
- A: Check out our "Offers" section on the site or sign up for our newsletter to keep up to date with the latest promotions.

9. Confidentiality and Terms of Use


- Q: Where can I find your privacy policy and terms of use?
- A: Our privacy policy and terms of use can be found at the bottom of every page on our website.

10. Other questions


- Q: My question is not listed here, what can I do?
- A: If you have any other questions, please do not hesitate to contact our customer support team at lisa@blink-berlin.com.